Shipping policy

Shipping Policy

Order Processing Time

All items are custom embroidered and made to order. Orders are processed and produced within the timeframe communicated at the time of purchase.

Standard production time is typically 5–14 business days, depending on order size, design complexity, and current production volume. Production time does not include shipping time.

Rush orders may be available for an additional fee depending on production availability.

Shipping Methods

Orders are shipped using major carriers such as USPS, UPS, or FedEx depending on package size, weight, and destination.

Shipping costs are calculated at checkout based on the selected shipping method and destination.

Once an order has been shipped, the customer will receive tracking information via email or the provided contact method.

Shipping Time

Shipping time varies depending on the carrier and service selected. Typical delivery times are:

• Standard Shipping: 2–7 business days

• Priority or Expedited Shipping: 1–3 business days

Shipping timeframes are estimates provided by the carrier and are not guaranteed by the Seller.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at the time of order.

If an order is returned due to an incorrect or incomplete address, the customer will be responsible for additional shipping costs to resend the package.

Lost or Delayed Packages

Once an order has been shipped and accepted by the shipping carrier, the Seller is not responsible for shipping delays, lost packages, or carrier-related issues.

If a package is delayed, lost, or damaged in transit, the customer must file a claim directly with the shipping carrier. The Seller will assist by providing tracking information and shipment documentation when necessary.

Delivery Confirmation

Orders are considered delivered once the carrier confirms delivery to the provided address. The Seller is not responsible for packages that are stolen, misplaced, or lost after delivery confirmation.

Customers who are concerned about package security may request signature confirmation or insurance at an additional cost.

Local Pickup (If Offered)

If local pickup is available, customers will be notified when their order is ready. Orders must be picked up within a reasonable timeframe after notification.

Agreement to Policy

By placing an order, the customer acknowledges and agrees to the terms outlined in this Shipping Policy.