Contact information

If you have any questions regarding your order, custom embroidery services, or our policies, please feel free to contact us. We are happy to assist you.

Customer Support

For general inquiries, order questions, or custom embroidery requests, please contact us by email.

Email:
tstitchedspur@gmail.com

Response Time

We strive to respond to all inquiries within 1–2 business days. Response times may vary during high order volume or holiday seasons.

Order Support

When contacting us about an order, please include the following information to help us assist you faster:

• Full name used on the order
• Order number (if available)
• Description of the question or issue
• Photos if the inquiry relates to a product concern

Business Hours

Customer support inquiries are handled during normal business hours. Messages received outside of business hours will be answered the next business day.

Policy Questions

For information regarding shipping, returns, custom orders, and embroidery care, please refer to our store policies available on our website.